Privacy policy

Introduction

We, Fastory, are committed to protecting the privacy of our Sites and Applications visitors and users. You may be asked to consent to this policy to visit and use our Sites and Applications.

This website is owned and operated by Fastory. You can contact us by using our website contact form, by phone, on the contact number published on our website or by email at hi@fastory.io.

Our Responsible for data processing contact details are: Sylvain Weber, CEO, hi@fastory.io.

Personal information collected

We collect information from you in various ways when you use our Sites and Applications. We may collect personal information you directly provide on our Sites. In addition, we may collect personal information from you as a user of our Applications. We may process the following information:

• Behavioral information: When you visit our Sites and Applications, some information may be automatically collected by our tracking system and providers. That information includes your computer’s Internet Protocol (IP) address, access times, browser type and language, location data, length of visit, page views, actions such as clicks, frequency of visit, and referring Web site addresses. We may also collect information about your computer’s operating system and information about your usage and activity on our Sites. This behavioral information may be processed to analyse and improve your experience on our Sites and with our Applications. The legal basis for this processing is consent via cookies management and our legitimate interests to monitor and improve our Sites and Applications.
• Profile information: When you visit and use our Sites and Applications, some profile information may be collected. Information we may collect includes name and email address, demographic information such as gender, education, birth date, preferences, and interests, phone number, language and country, job position, company name and size.. We may supplement this information with information collected from other companies. This profile information may be processed to personalize and improve your experience on our Sites and with our Applications, relevantly respond to questions and provide quality customer service, deliver service messages and other services and content you request, send information related to accounts and services, including confirmations, invoices, technical notices, updates, security alerts, support and administrative messages and send you relevant information about new promotions, products, and services offered by Fastory and our selected partners. The legal basis for this processing is consent via opt-in forms.
• Usage information: When you use our Sites and Applications, some usage information may be collected. Information we may collect includes contents created through our Applications. This usage information may be processed to provide our Applications service, deliver service messages and other services and content you request and conduct an aggregated analysis of the performance of content created through our Applications. The legal basis for this processing is our legitimate interests to ensure the performance of a contract between you and us.
• Conversational information: When you communicate with us, some conversational information may be collected. Information we may collect includes messages, mails and calls information such as email address, phone number, location, call record, received from any of our marketing communication channel. This conversational information may be processed to respond to questions and provide quality customer service. The legal basis for this processing is our legitimate interests to ensure proper communication administration with you. We also inform you that you can prevent from call sollicitation there: https://conso.bloctel.fr/.
• Transactional information: When you proceed with a transaction on our Sites and Applications, some transactional information may be collected. Information we may collect includes profile information, credit card or banking details and accounting information such as billing address. This transactional information may be processed to supply the purchased goods and services and keep proper records of those transactions. The legal basis for this processing is our legitimate interests to ensure proper administration of our website and business.

Cookies

We may automatically collect certain information through the use of “cookies.” Cookies are small data files that are stored on your hard drive by a Web site. The use of cookies helps us to improve our Sites and Applications experience. We use cookies to see which areas and features are most popular, to count the number of computers accessing our Sites, to personalize your experience, and to remember your preferences. If your browser is set not to accept cookies or if you reject a cookie, you may not be able to access certain features or services of our Sites.

• Status: we use cookies to help us determine if you are logged into our Sites and Applications. Cookies used for this purpose are:
• Fastory Cookie

• Analysis: we use cookies to help us analyse the use and performance of oSites and Applications. Cookies used for this purpose are:
• Google Analytics
• FullStory

• Social: we use cookies to help us take advantage of social features such as Login or sharing. Cookies used for this purpose are:
• Facebook Login

• Advertising: we use cookies to help us display advertisements that will be relevant to you. Cookies used for this purpose are:
• Hubspot
• DoubleClick
• X Pixel
• Facebook Impressions and Pixel

• Cookie Consent: we use cookies to help us understand the your cookies choices. Cookies used for this purpose are:
• Cookie consent

Web beacons, also known as gifs, are electronic images that may be used on our Sites or in our emails. A Web beacon may be used on our Web pages to collect information, deliver cookies, count visits, understand usage and campaign effectiveness, or in our emails to tell if an email has been opened and acted upon.

Personal information you provide may be linked or combined with other personal information we collect or obtain from third parties. We match your information, in part, to help understand your needs and provide you with better service. We may store and process personal information in France and other countries.

Sharing of personal information

We do not share your personal information with third parties other than as described above and as follows:

• with your consent, for example, when you agree to our sharing your information with other third party partners for their own marketing and other purposes subject to their separate privacy policies;
• to respond to comments and questions and provide customer service;
• to comply with laws or respond to lawful requests and legal process, to protect the rights and property of Fastory, our agents, members, and others including to enforce our agreements, policies and terms of use, or in the good faith belief that disclosure is needed to respond to an emergency or protect the personal safety of any person
• in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. In any such event, we will provide notice if your data is transferred and becomes subject to a different privacy policy.

In accordance with this privacy policy:

• We may disclose behavioral information to our service providers, insofar as reasonably necessary to analyse and improve your experience on our Sites and with our Applications.
• We may disclose profile information to our service providers, insofar as reasonably necessary to personalize and improve your experience on our Sites and with our Applications, relevantly respond to questions and provide quality customer service, deliver service messages and other services and content you request, send information related to accounts and services, including confirmations, invoices, technical notices, updates, security alerts, support and administrative messages and send you relevant information about new promotions, products, and services offered by Fastory SA and our selected partners.
• We may disclose usage information to our service providers, insofar as reasonably necessary to provide our Applications service, deliver service messages and other services and content you request and conduct an aggregated analysis of the performance of content created through our Applications. You acknowledge that content you submit for publication through our Sites and Applications may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal information by others.
• We may disclose conversational information to our service providers, insofar as reasonably necessary to respond to questions and provide quality customer service.
• We may disclose transactional information to our service providers, insofar as reasonably necessary to supply the purchased goods and services and keep proper records of those transactions.

Some of our service providers are located outside the European Economic Area. Information transfers to each of them will be protected by appropriate safeguards such as the use of standard data protection clauses adopted or approved by the European Commission and the data protection laws of each of these countries.

Retention period of your personal information

Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary. We will determine the period of retention based on the following criteria:

• Behavioral information such as your computer’s Internet Protocol (IP) address, access times, browser type and language, location data, length of visit, page views, actions such as clicks, frequency of visit, and referring Web site addresses collected our own tracking system will be retained 6 month.
• Behavioral information such as authentication status will be retained only during the web session.
• Profile information such as name and email address, demographic information such as gender, education, birth date, preferences, and interests, phone number, language and country, job position, company name and size will be retained as long as the we need to provide you with our Sites and Applications services and 3 years after the end of the use of our Sites and Applications.
• Conversational information such as messages, mails and calls information such as email address, phone number, location, call record, received from any of our marketing communication channel will be retained as long as the we need to provide you with our Sites and Applications services and 3 years after the end of the use of our Sites and Applications.
• Transactional information will be retained 10 years after the end of the use of our Sites and Applications.

Security of your personal information

We take reasonable security measures to protect your personal information to prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that despite our efforts, no security measures are impenetrable.

If you use a password on our Site, you are responsible for keeping it confidential. Do not share it with any other person. If you believe your password has been misused, please advise us immediately.

Choices about use of your information

You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with the purposes of the processing and the recipients of the personal data.We will supply to you a copy of your personal data. Contact us by emailing us at hi@fastory.io to do so.

When the legal basis for our processing of your personal information is consent, you have the right to withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal. Contact us by emailing us at hi@fastory.io to do so.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose. You may “opt-out” of receiving promotional emails from us by following the instructions in those emails. You may also send requests relating to promotional messages and your permission for sharing information with third parties for their marketing purposes by emailing us at hello@fastory.io. Opt-out requests will not apply to transactional service messages, including messages about your current Sites and Applications account and services.

You may also choose to remove the Application from your Facebook account by clicking on “Settings” in the toolbar and selecting “Application Settings” from the drop-down menu. Click the “x” next to the Application’s name, then click “remove” again to confirm the deletion.

Updating and accessing your personal information

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances you have the right to the erasure of your personal data. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed, you withdraw consent to consent-based processing, you object to the processing under certain rules of applicable data protection law, the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary to provide you with our Sites and Applications services.

In the case that the legal basis for our processing of your personal data is consent or when the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

If your personal information changes, we invite you to correct or update your information as soon as possible. You can request changes or access to your information by emailing us at hello@fastory.io.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

Changes to this policy

We may change this Policy from time to time. If we make any changes to this Policy, we will change the “Last Updated” date above. If there are material changes to this policy, we will notify you more directly. We encourage you to review this Policy whenever you visit our Sites or use our Applications to understand how your personal information is used.

If you have any questions about this Policy, please contact us at hi@fastory.io.